Before we start - have you read the Patient Information Leaflet (PIL) for this product?

The leaflet explains how to use it, who should not use it, and the side effects. Ask us if you do not have a copy.

Who will be using this product (the intended user)?
Are you - the person placing this order - 18 or over?

You must be 18 or over to buy from us. The product itself may be for someone else.

Is the intended user 12 years or older?

This product is generally for ages 12 and over. For younger children, please ask a pharmacist.

What is the intended user's biological sex?

We ask because it affects some safety checks (for example pregnancy).

Is this being used for dandruff or a flaky, itchy scalp (seborrhoeic dermatitis), or for a fungal skin problem such as athlete's foot or ringworm?
Is the skin or scalp broken, weeping, badly inflamed, showing signs of infection (pus, spreading redness, or a fever), or has it not improved with previous treatment?
Has the intended user ever had an allergic reaction to ketoconazole or to any ingredient in this product?
Is the intended user pregnant, trying to become pregnant, or breastfeeding?
Do you understand to use it as directed, and to see a pharmacist or doctor if it is not better after a few weeks or it gets worse?